At Horsell Technical Communications, we know that technical publications only succeed if people can use them effectively. That’s why we apply user experience (UX) and usability principles to documentation, ensuring instructions are intuitive, logical, and accessible in practice.
From Defence operators in high-pressure environments to healthcare professionals and industrial technicians, our approach ensures every manual, procedure, or digital help system is built for real-world performance. We conduct workflow analysis, task mapping, and usability reviews to identify where users get stuck — then design documentation that removes friction, reduces errors, and improves safety.
Our UX and usability services extend to interactive content, mobile-ready documentation, and testing across devices and environments, ensuring that content works where and how it’s needed.
Contact us now to schedule a consultation and learn how our UX and usability services can help optimise your technical documentation for real-world users.
Map and analyse real-world user tasks to ensure documentation supports them step by step.
Test manuals, guides, and digital content with end-users to confirm clarity and effectiveness.
Structure and present documentation to match user expectations and reduce cognitive load.
Optimise content for use on tablets, mobiles, and field devices for operational environments.
Identify and eliminate confusing language, gaps, or ambiguities that lead to mistakes.
Ensure content meets accessibility standards, enabling use by diverse audiences and needs.
Please Contact Us if you cannot find an answer to your question.
Even accurate documents fail if users can’t understand or apply them. Usability ensures instructions work in practice.
Yes, wherever possible. We conduct usability testing sessions and apply feedback to refine and improve documentation. If we can't access current users, we seek past users with relevant expertise.
Both. We can redesign existing documents for usability or apply UX principles to new projects from the start.
Absolutely. We design responsive formats that work across devices, including tablets and ruggedised field systems.
Defence, healthcare, transport, energy, and manufacturing — anywhere complex tasks must be completed correctly the first time.
We adapt to your requirements with flexible delivery models in Australia or blended and remote services for international customers:
This flexibility ensures you get the right level of support at the right value for money, whether you need hands-on integration, hybrid collaboration, or fully remote expertise.
Beyond UX and usability, we provide a full suite of services, including technical authoring or technical writing, technical illustrations, structured content and legacy data conversion, digitisation, translation & localisation, our Update and Illustrate program, compliance and QA support, and specialist advisory services. These offerings ensure your documentation is clear, compliant, and scalable across industries such as Defence, government, utilities, transport, healthcare, and advanced manufacturing.
In addition to technical communications, Horsell delivers a full suite of professional services, including Commercial & Procurement, Engineering & Technical Management, Project Management, and Integrated Logistics Support. We also design and implement innovative technology solutions — such as templatebot, Agent VFM, Bid or No Bid, RateMyTender and Resume Match Mate — that help clients automate, scale, and streamline their business systems. You can explore all of these services on our relevant websites or by talking with our experts.